Support
Contact & Support
Questions, bug reports, or feedback? We respond within 2–3 business days.
info@rosternado.comFrequently Asked Questions
How do I upload my roster?
Press the Roster Download icon at the top right corner. Your airline's roster website opens in-app — sign in and tap Save to import your duties.
Does Rosternado sync automatically with my airline's crew portal?
No. Your roster only changes when you import it again (Roster Download → Save) or edit duties yourself — changes made by crewing are not picked up automatically. Rosternado is not an official source and should not be used as your primary reference for duties. Always check your company's crew portal.
Who can see my roster?
Only friends you have accepted. Rosters are private by default and never appear in search.
My airline isn't supported for upload.
You can still add duties manually. Email us your airline — we add parsers over time. A copy of your roster page helps most: here's how to send it.
How do I delete my account?
Profile → Delete Account. This permanently removes your profile, roster, and friendships.
Does deleting my account cancel my subscription?
No. Pro is billed by the App Store or Google Play and belongs to your Apple ID or Google account, so deleting your Rosternado account does not stop billing. Cancel it in your store first — on iOS: Settings → [your name] → Subscriptions; on Android: Play Store → Profile → Payments & subscriptions → Subscriptions.
How do I manage my subscription?
Subscriptions are managed through your App Store or Google Play account settings on your device.